Benefits: More $$$ in your bank account with Salary Packaging options Annual Leave (5 weeks) Rewarding career pathways with opportunities for further growth Strong focus on employee health & wellbeing with assistance programs available Bring your dog to work! Kirinari Community Services have a fantastic opportunity for a Rostering/Oncall Coordinator to secure employment with a well-recognised, rapidly expanding and essential support service in our Lavington head office.
Kirinari is a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1300 staff in various regions across VIC, NSW and TAS. Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.
Key Responsibilities: Support frontline workers as the first point of contact outside normal business hours for emergencies, unplanned leave and general assistance. Assist frontline staff with after-hours and emergency situations by providing logical and calculated decisions to ensure customer and staff safety. Follow the escalation procedures as required. Provide accurate information for reporting on calls, incidents and customer updates. Assist employees with unplanned leave outside of normal business hours and fill the shifts with current staff. Assist our rostering team with timekeeping, shift fill and maintaining effective rosters in line with our Enterprise Agreements. Report accurate information on authorised and unauthorised restrictive practices within the allotted reporting timeframes. Assist the rostering team with building of employee lines, inbox maintenance and other duties as required. Assist our main receptionist with all overflow calls during the 6am-2pm (Monday-Friday). This position works on a rotating roster incorporating shifts of 6am - 2pm, 2:30pm - 10:30pm and overnight on-call across 7 days. Our office is located in Lavington.
About You: Thrive in a fast-paced environment. Previous experience in the community services sector and/or disability or a call centre environment. Ability to make decisions and communicate these decisions effectively to distressed employees. Strong administration skills to create, update and maintain customer information in a variety of platforms. Tech-savvy with the ability to pick up new systems and software with ease. Ability to obtain a National Disability Insurance Scheme Workers Clearance before commencement. Current Driver's License. Applications close Friday October 4th, 2024.
Due to the high volume of applications, the recruitment process may commence before the closing date.
You must have the right to live and work in Australia. Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us.
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