About the RoleWe are excited to launch the next recruitment round for our National After-Hours Service for our Child, Youth and Family Services.The service was created to provide on-call support to our staff and carers who support young people and children in our Out of Home Care Services nationally.As part of this support, we will also provide an after-hours rostering team who will manage any shift changes between the hours of 5pm and 9am weekdays and complete cover over the weekends.As a Rostering Officer you will work as part of a centralised team to coordinate and optimise the available workforce by utilising rostering and scheduling systems (Microsoft Teams SHIFTs) to best meet client requirements and promote a sustainable workforce.Flexibility is key, as you'll be required to work weekends, public holidays, and attend yearly mandatory training sessions in Sydney.However, in return, you'll have the opportunity to work remotely from home on a rotating roster basis, offering a desirable work-life balance.Additionally, real opportunities for career progression await, with advancements to Senior positions (SCHADS level 4) available every six months.About the RosterWe are looking to fill multiple roster lines.Shift times will be either 6:00am – 3:00pm and/or 2:30pm until 11:00pm or midnight.Shift pattern is set and will require successful candidates to work a mix of weekdays and weekends.If you cannot commit to the above, please apply for any future vacancies.Please note: We cannot accept requests for any variations to shift times.Key ResponsibilitiesFill shifts made vacant by unscheduled leave and in time needs of clients and services outside of regular business hoursWork with stakeholders to understand Service Agreements and customer needsRespond to ad hoc changes required by customers and workers by adjusting schedules and systems and communicating with stakeholders dailyDevelop 'best fit' schedules for customers and optimise rosters for workers and the programMonitor rosters and schedules to ensure that support is delivered to customers that reflects the customer's current service agreementAs required, provide reports to the manager or their delegateComply with all Life Without Barriers policy, code of conduct, procedures and practices, external funding body requirements and legislation.Skills & Experience Experience rostering / scheduling under the SCHADS awardAn understanding of delivering residential support services (Out of Home Care or Disability Services advantageous)Ability to work autonomously with competing priorities Use of Teams Shifts is advantageous or any online rostering tool and ability to pick up systems quicklyExcellent verbal and written communication skillsThe ability to work collaboratively and in partnership with a range of stakeholders to optimise a best fit workforce for customersBenefitsOpportunity to work for one of Australia's largest social purpose organisationsAttractive Remuneration Package including penalty rates and excellent tax benefitsFantastic career opportunities Work from home with the support of a national teamSuccessful candidates will be required to clear probity checks including a National Criminal History Record Check and compulsory state-based checks in Child Protection.
