Roster Coordinator

Details of the offer

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer ample room for growth and flexible benefits that suit every stage of your career, including:
Competitive remuneration packageSignificant opportunities for personal growthEnjoy five rostered days off each fortnightFlexible shift hours from 4:30 am to 10:30 pm, seven days a weekMake an impact at Serco
As a Roster Coordinator in our Workforce Management team based in Adelaide, you'll play a vital role in ensuring the smooth and efficient operation of our workforce through effective roster management.
This is an opportunity for someone detail-oriented and proactive who thrives on transformation and change.
Your role will be instrumental in maintaining compliance with policies, meeting operational requirements, and fostering positive relationships with stakeholders.
As a Roster Coordinator, you'll make a positive impact by:
Responding to employee enquiries via phone and email, ensuring prompt and accurate assistanceManaging and triaging requests using the ServiceNow system with a high level of accuracyHandling employee absence notifications and roster adjustments to maximise shift fill ratesEnsuring all shift offers and rostering processes comply with company policies and standardsCommunicating effectively with internal and external stakeholders to support seamless operationsTo be successful in this role, you'll have:
Knowledge of Microsoft Office products and general technical competencyMinimum one year of experience in a customer service or administrative roleExcellent organisational and communication skills, with high attention to detailAbility to work autonomously and proactively in a fast-paced environmentAre you ready to do important work that really matters?
At Serco, we bring together people, technology, and partners to deliver impactful solutions to complex challenges.
The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, with unique opportunities to develop your skills in Health, Defence, Justice, and Community Services.
We celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.
We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.
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Nominal Salary: To be agreed

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