An exciting opportunity exists to join our Member Operations as a Risk & Quality Specialist. Why join us?We're a hybrid-work organisation – we believe work is best done with a blend of in-person (at our purposefully designed HUBs) and remote (from your home).When you are in one of our brand-new HUBs, you can take full advantage of end of trip facilities, yoga and multi faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and a multitude of team spaces that reflect our collaborative culture.We provide excellent training and development opportunities to support your career progression and actively encourage internal mobility.About The RoleEvery one of our team contributes to helping make our members' world better. As a Risk & Quality Specialist, you'll support the Risk and Quality frameworks and services within Member Operations. This role is responsible for ensuring audit, risk and regularity requirements are met and the risk culture of the Member Operations business unit is enhanced.Day To Day, You'llWork closely with fellow Risk & Quality colleagues to ensure our Member Operations teams are operating in harmony.You will be responsible for uplifting and driving quality which will lead to the efficient high-quality resolution of incidents.You will oversee the resolution of incidents through coaching, mentoring and knowledge sharing to encourage others to enhance and develop their skills.Monitor compliance with relevant legislation, industry standards and procedures to fulfill business audit requirements.Brief relevant stakeholders in preparation for attendance at relevant bodies, ensuring they have all the information needed!This role is available as a permanent opportunity.About YouIt goes without saying you'll be a great communicator with top notch interpersonal skills we'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:Extensive experience in the superannuation industry and understanding of business operational processes.Experience working in technical, risk, change areas or an analytical role in a variety of complex situations. Understanding of end-to-end process design.Experience in application of continuous improvement methodology to achieve organisational outcomes.Demonstrated high level skills in stakeholder management and developing trusted and enduring relationships with business clientsHighly developed analytical and organisational mindset together with effectiveness in building and implementing new processes and procedures as required.About UsOur 2.3M members trust us to take care of over $260 billion in retirement savings. That's a whole lot of trust! We're all about shaking things up and doing things differently to help our members retire with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.Apply online nowEveryone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Closing date for applications is COB 11 July 2024.You'll hear from us after the closing date whether you make it through to the next round or not - we think that's only fair. It's why we're part of the Circle Back Initiative.
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