12-month max term contract Role will be based in Adelaide Full-time role (Monday-Friday) How will I help?
The Financial Crime Surveillance (FCS) team is part of Westpac's Risk Division and is responsible for detecting, deterring and fighting financial crime.
This role is part of the first line of defence for financial crime related risks, such as anti-money laundering, sanctions, KYC and customer due diligence.
As a Risk Analyst in the Needs Based Conversation Team, you'll play a crucial role in safeguarding our financial ecosystem.
You'll support teams across Financial Crime Surveillance (FCS) by handling inbound and outbound calls, conducting conversations with customers to collate evidence critical to ongoing investigations.
What's in it for me?
Work Schedule: Monday to Friday with 8.00am – 4.30pm ACDT Hybrid Work Environment: Start with full-time in-office work for the first couple of months, then transition to a hybrid working model (3 days in the office, 2 days working from home).
Dynamic Work: No two calls are the same, offering you a stimulating and varied work experience.
Supportive Culture: Access to resources and guidance from a supportive team.
You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
Experience within banking or financial services.
Previous experience within Financial Crime.
Prior customer service experience including call handling.
Investigative mindset and strong analytical skills.
Critical thinking and the ability to interpret information and make decisions.
Comfortable working independently and managing your own case load.
Strong verbal, written and interpersonal communication skills.
Computer literacy with ability to work with multiple systems with ease.
What's it like to work there?
We are a collaborative team of passionate people with a shared vision to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, desire to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for people with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******