Ringcentral | Hris Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It's not every day that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions.
This is where you and your skills come in. We're currently looking for:
HRIS Data Analyst who will provide operational support. We are currently using HCM, Compensation, Benefits, Time Tracking, Absence, Performance Management, Recruiting, Payroll, and Talent Management.
HR Reports: Build, update and maintain business processes, conditional rules, reporting and dashboards to drive manager, employee, and HRBP self-service. Collect, store, organize, and reconcile current and past data from different HR systems used as the company grew/grows. Consistently reconcile, audit, and validate all People data to ensure integrity in all systems and reporting.
HR Report Enhancements: Identify and champion HR Systems enhancement opportunities that create capacity, reduce risks, enable automation, increase efficiency and enhance the employee experience.
Data Hygiene: Ensure data integrity and quality assurance of all data through process improvement, audits, exception reporting, and alerts.
Process Documentation and Training: Manage delivery and creation of internal documentation (e.g. wiki, process doc, etc.) to capture system processes and procedures; Create, continuously update, and assist with delivery of training, user guides, system workflows, standard operating procedures, and other support materials.
Stakeholder Partnership: Work with business stakeholders across the world to align global HR data integration and analysis efforts and inform long-term roadmap planning.
Process Improvement: Understand the existing HR Technology used by the team to communicate effectively with IT/Infrastructure engineers regarding technical fixes and enhancements to the HR Systems and processes. Identifies and understands issues, problems and opportunities. Recommends process improvements and innovative solutions. Provides advice and options on the best way to automate processes in the system.
To succeed in this role, you must have experience in:
A graduate of a Bachelor or Master's degree in IT, Information Systems, Computer Science, or any other related course.
Intermediate skills in systems analysis and data flow design.
Intermediate data wrangling skills using one of the following languages: Python, SQL, or R.
Intermediate skills in data visualization using MS Powerpoint and MS Excel.
Working knowledge of Tableau Desktop.
Familiarity with HR Analytics metrics.
Desired Qualifications:
Systems Analyst experience or IT Business Analyst.
Minimum 2 years' experience working with HR related data and information systems.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement).
Work Onsite / Flexible work arrangement (Hybrid Setup).
Comprehensive HMO package (medical and dental).
Paid time off and paid sick leave.
Performance Incentive (Commissions).
Employee Assistance and Wellness Programs.
RingCentral's Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. That's why we're the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $1.5 billion annual revenue run-rate. RingCentral has become the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. This is an opportunity to lead a massive change in the way teams and organizations collaborate.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities.
RingCentral, Inc . (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
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