Immerse yourself in deals and contracts at the leading customer support platform Company Profile Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement, giving organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Role Zendesk is looking for a dynamic person that is excited to learn more about the world of deals and contracts. As a RevOps Associate, you will help support sales reps in our Quote to Service Order process and ensure deals align with corporate strategies and will pass Finance audits.
Responsibilities Guide sales reps through the deal flow process from Quote to Service Order. Act as a trusted advisor to quota-bearing sales reps and help them craft Service Orders (contracts). Review contracts to ensure they conform to finance audit reviews and revenue recognition policies. Partner with Sales and Support teams to ensure all customer accounts are properly provisioned. Collaborate with the Support Advocacy team and Sales to respond to customer requests. Work with global teammates in different time zones and cross-functional stakeholders across the company (Sales, Sales Operations, Finance, Legal). Build and maintain strong relationships and communication with cross-functional teams. Ensure smooth transitions of information and documentation between Sales, Sales Operations, Finance Operations, Legal, and Commissions. Requirements Recent experience with a Billings/Operations/Sales ops role or similar. Experience in a high growth SaaS company would be valuable, but not essential. A successful candidate would be able to deal with ambiguity and change, with a desire to understand and positively challenge and evolve processes. Experience working closely with quota-bearing sales reps. Ability to stay organized and manage multiple deals and tasks simultaneously for multiple stakeholders. Ability to think fast and flexibly adapt to situations. Able to work in unstructured environments but can adapt to processes quickly. Commitment to excellent customer service, treating customers as guests in your own home. Ability to plan, organize, and prioritize work - this role wears many hats! Ability to work independently. Excellent communication skills and experience in building relationships with and collaborating with cross-functional teams. Experience working with G-Suite Sheets, Docs, and Slides preferred. Experience with Salesforce, ZQuotes (Zuora), and Conga is a plus. Compensation Zendesk offers competitive salaries and an excellent benefits package for full-time employees, including time off, referral bonuses, patent bonuses, and educational opportunities for career development. Plus, our fully stocked kitchens, regular happy hours, latest tech goodies, and more make in-house perks pretty sweet, too.
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