Job Description:About the RoleAs a Case Manager, you will provide needs-based services to people with work-related injuries as well as be responsible for:Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,Liaising with injured workers, their employers, and treating practitioners to facilitate and support medical management and return to work activities.You will assist and support injured workers' return to work through the delivery of person-centred case management to ensure entitlements to compensation are made appropriately. Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes.You will undergo 4 weeks' theoretical and practical training in workers' compensation case management. During this time, you will learn about:The life cycle of a claimMedical treatment types and appropriate managementPayment of medical expensesWeekly compensation entitlementsReturn to work obligations, and how to facilitate early return to work outcomesThe legal side of workers' compensationDealing with challenging conversationsFurther training throughout your first 12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution, and workers' compensation law.Applicants must have:Strong analytical and reasoning skillsThe ability to plan and organise work in a manner that ensures timeframes are managedThe ability to work concurrently across multiple technology platformsA high level of organisational skills and high attention to detailExcellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical, and legal practitionersAbility to work within a team – in an office-based environmentExceptional communication and customer service skillsSensitivity to issues related to people with medical, cultural, and social needsBe an Australian Citizen or Permanent ResidentAbout DXCDXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience, our policy and claims teams have an impressive track record of reliable service.DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship.If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the Apply Now button to submit your resume.
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