Retail Systems Specialist - The Good Grocer IGA SupermarketWe have an opportunity for a Retail Systems Specialist to oversee and manage all The Good Grocer systems across the group.As the Retail Systems Specialist, you will be responsible for ensuring all Store Retail, Warehouse, and The Good Grocer Hub Support systems are running efficiently and effectively, delivering training as well as maintaining the procedures and processes across all systems.You will work closely with our buying team to ensure we have accurate pricing and product information in our systems at all times.We are looking for that special someone with an 'Of Course Attitude' that is passionate about ensuring the delivery of end-to-end efficiencies and a positive Team Member experience across the business.The position is a permanent full-time salaried position.If this sounds like the right fit for you, we offer:Competitive salary and 15% Team Member discountFantastic opportunity to work with an experienced teamJob stability with a great team cultureOpportunity to join a WA family-based growing organisationOpportunity for career growth and developmentSkills required:Excellent retail systems and process knowledge; previous experience in a systems administration role is highly preferred, as is experience using Smart Retail and ABCIS.Experience in managing pricing and product information accuracy and timely execution.Experience in planning and executing self-managed, provider-driven, and group collaborative projects.Demonstrated experience in creating operating procedures.Excellent customer service skills and a high level of personal presentation.Excellent written, verbal, and interpersonal communication skills with the ability to liaise, consult, collaborate, and communicate with a diverse range of people.Demonstrated ability to organise and prioritise tasks, work unsupervised and effectively under pressure, solve problems, and manage a busy and varied workload.Strong skills in effective change management and the ability to lead teams to successful outcomes in a collaborative and customer-focused environment.Creative thinker with the ability to problem solve.Key Responsibilities:Maintain all systems used to run our retail business, liaising with external support to coordinate repairs and preventative maintenance activities.Work closely with stores and buying team to ensure accurate pricing and product information is maintained in our systems and ticketing.Develop, implement, and maintain Store Operating Procedures and policies related to the use of our systems, including identifying opportunities for continuous improvement and efficiency gains.Provide support to our Team Members for troubleshooting, including diagnosis, analysis, and resolution of system issues.Develop, implement, and where applicable, present training programs, materials, and communications for Team Members and managers to ensure appropriate and effective use of all systems.Develop and maintain a network of in-store superusers for key systems and manage supplier relationships.Foster a proactive, progressive, accountable, collaborative, and customer-centred team culture, acting as a positive role model and actively investigating, encouraging, and responding to suggestions for improvements in work practices/customer service.Support the wider Commercial Department in The Good Grocer Hub as required with tools and reports and in supporting projects to improve the cost of doing business.Established in 1986, The Good Grocer Group is a family-owned WA Company and a leader within the Independent Supermarket industry. Owning and operating a number of retail stores across WA and home of The Good Grocer Brand, our team care passionately about our customers, people, and the communities within which we live and work.We are an equal opportunity employer. Only people eligible to work in Australia need apply.
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