Retail Sales & Operations Specialist

Job Summary: The Retail Sales & Operations Specialist will play a critical role in driving sales growth, delivering exceptional customer service, and ensuring seamless operational efficiency. This position will be responsible for managing sales channels, resolving customer queries, and optimizing business processes to achieve business objectives.
Key Responsibilities: Sales & Customer Service Meet and exceed sales targets through effective customer engagement and product knowledgeManage sales channels (e.g., retail stores, contact center, online platforms)Build strong relationships with customers to resolve queries and promote loyaltyIdentify and pursue new business opportunitiesOperations & Administration Ensure compliance with regulatory requirements and industry standardsManage and maintain accurate customer data and sales recordsCoordinate with internal teams (e.g., customer service, marketing, finance) to resolve customer issuesAnalyze sales trends and provide insights to inform business decisionsProcess Improvement Identify areas for process improvement and propose solutionsImplement operational changes to enhance efficiency and customer experienceCollaborate with cross-functional teams to achieve business objectivesAdditional Responsibilities Stay up-to-date with industry developments and competitor activityParticipate in training and development programs to enhance skills and knowledgePerform other duties as requiredRequirements: Essential Experience in sales and operations, preferably in the electricity retail sectorProven sales and customer service track recordStrong communication, interpersonal, and problem-solving skillsAbility to work in a fast-paced environment and adapt to changing prioritiesBasic computer literacy (e.g., Microsoft Office, CRM software)Desirable Tertiary qualifications in Business, Marketing, or related fieldKnowledge of electricity retail industry and regulatory frameworkExperience with sales analytics and reporting toolsWhat We Offer: Competitive salary and incentivesOngoing training and development opportunitiesCollaborative and dynamic work environmentRecognition and reward for outstanding performanceHow to Apply: If you're passionate about delivering exceptional customer experiences and driving business growth, please submit your resume and cover letter to
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