About Bay Audio: Are you a driven sales professional with a passion for delivering top-tier customer service?
At Bay Audio, we're not just another retail brand—we're at the forefront of revolutionizing hearing health and empowering our customers to live life to the fullest.
As a leading provider of hearing solutions, Bay Audio is dedicated to enhancing the quality of life for those with hearing impairments.
We take pride in offering personalized, high-quality hearing care and exceptional customer service.
Job Overview: As a Retail Sales Associate at Bay Audio, you will be pivotal in driving traffic to our retail stores by greeting potential customers and inviting them to complete a complimentary hearing test.
Your role involves delivering outstanding customer service, providing expert advice, and offering tailored hearing solutions to our clients.
The ideal candidate will have a passion for helping others, a strong interest in technology, and the ability to connect with clients on a personal level.
You will collaborate closely with our team of audiologists and hearing care professionals to ensure every client receives the best possible hearing solution.
Key Responsibilities: * Consultation and Sales: * Attract and engage with customers to understand their hearing needs and lifestyle requirements.
* Provide expert advice on hearing devices, accessories, and services.
* Demonstrate and explain the features and benefits of various hearing devices and models.
* Manage the entire sales process, from initial consultation to post-sale follow-up.
* Customer Service: * Deliver exceptional customer service and support.
* Conduct hearing screenings and assessments.
* Educate clients on proper hearing device maintenance and care.
* Provide ongoing support and troubleshooting for clients' hearing aids.
* Ensure client satisfaction through regular follow-up and communication.
* Store Operations: * Maintain an organized and welcoming store environment.
* Manage inventory, including ordering and stocking.
* Maintain accurate client records and sales documentation.
* Collaborate with the store team to achieve sales targets and store goals.
What We Are Seeking: * An outgoing and motivated personality, comfortable engaging face-to-face with potential customers daily.
* Proven experience in meeting and exceeding business targets.
* Strong listening, communication, and problem-solving skills.
* Willingness to travel as required.
* Previous experience in sales or customer service, preferably in a retail or healthcare setting.
* Excellent communication and interpersonal skills.
* Strong sales acumen with a customer-focused approach.
* Ability to learn and demonstrate new technology quickly.
* High level of empathy and patience when dealing with clients.
In Return We Offer: * Achievable monthly and yearly incentive programs.
* Comprehensive training and career development.
* Excellent career growth opportunities and progression planning.
* A diverse, collaborative, and supportive team passionate about the work we do.
* The opportunity to work in a business that genuinely enables you to change a customer's life every day.