About the Role The Dyson Stylists within our Beauty Lab | Flagship Store are responsible for providing an exceptional styling experience for our owners. They are our product advocates, who will bring the personal care category to life for Dyson owners proving exceptional customer service.
Main responsibilities include but not limited to:- Provide a styling service that exceeds our shopper's expectations
Each appointment booked includes; wash, blow dry and styling of the customers hair within a 45 minute session
Ensure appointments start and finish on time
When there are no clients, ensure store presentation, cleaning and stock fill is up to date
Be able to use the POS and book in clients when required
Build and maintain great relationships with internal and external customer to influence and contribute to the development of the business
Ensure sales reporting and recording is accurate
Ensure you are trained on all Dyson products
Be a product champion for all Personal Care products
Attend training and education sessions to ensure you are up to date with all Dyson product information and technology
Be accountable for your sales targets and work to meet the Store sales targets
Meet daily and weekly KPI's. KPI's fall under the following categories: Customer Service, Sales, Product Knowledge, Styling sessions per day
Achieve a standard of excellence in our work processes and outcomes, ensuring adherence to Dyson policies and all relevant regulatory and legal requirements
Have a valid RSA certificate
Pick up new activities that fall broadly in the purpose of the role.
Fix things that you can see need fixing
Identify problems and find solutions
Promote and demonstrate Dyson behaviours
About You To be successful in this role you will be a highly motivated, enthusiastic team player, driven by creating an innovative customer experience directly and through a strong team. You have the ability and initiative to work independently and to work a varied schedule including nights, weekends and holidays if needed.
Previous skills & experience:- 2+ years of experience as a hair stylists, specifically being an expert in: wash, dry and styling
Proficient at styling hair of all types
Minimum qualification of Certificate III in Hairdressing or equivalent
High level of communication skills, both verbal and written
Excellent presentation skills and high attention to detail
Strong time management skills and ability to work under pressure
Well-developed interpersonal and relationship building skills
Ability to lift, push or pull up to 30lbs
At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work – your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition.
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
