Retail Operations Specialist

The Retail Operations Specialist will support Michael Hill's Retail Operations Team by reviewing data, making recommendations, and facilitating the delivery of key business improvements.
Reporting to the Retail Operations Manager and be based in our Global Support Centre in Cannon Hill, the Retail Operations Specialistwill play an integral role in improving the experience of our in-store teams by improving business function through data analysis, as well as provide prompt and efficient responses to enquiries. The successful candidate will have a real passion for Michael Hill operations, an in-depth knowledge in our systems and ideally have in store experience.
Your Primary responsibilities will be to: Respond to and resolve/escalate queries via phone or emailProvide excellent customer experiences when handling enquiries while demonstrating our value of careDemonstrate analysis of business issues to identify root causes and solutionsPresent and communicate insights in relevant ways to internal and external stakeholdersAssist the broader team with general administrative duties as well as operational projectsThe successful applicant will have: An understanding of the daily operations of Michael Hill retail storesStrong communication skills, positive can do attitudeExperience working with RHQ & Microsoft Dynamics 365Excellent attention to detail and desire to follow through with processesAbility to manage multiple tasks and problem solveOpen communication and adaptability to changeThe ability to establish effective team working relationships and maintain professional external relationshipsThis is a rare opportunity to join the fast paced and exciting Retail Operations team whilst making a real difference to the retail environment, the business, and its' operations.
Part of the internal recruitment process is to advise your current reporting Manager of your interest before applying.

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