The Gold Coast SUNS are seeking an enthusiastic, driven and passionate Retail & Merchandise Lead, with a strong work ethic, to join our wonderful team based at Carrara. As a member of the Community, Education & Retail team, you will be responsible for providing an exemplary level of customer service and care to our members and supporters.You will ensure the smooth day-to-day operation of the club's retail shop, including the online shop, and will work closely with all departments at the Club.Key responsibilities:Assist in developing and implementing the Suns retail strategy and budget to meet set KPIs.Drive the relationship with our major suppliers to develop the annual Merchandise & Retail range and program, ensuring a positive and professional relationship is maintained.Manage inventory ensuring the Club's risks are kept to a minimum at all times.Coordinate mobile retail outlets for external events when required, including the coordination of all operational and stock requirements.Provide GM - Community, Education & Retail with weekly updates on all key initiatives and challenges in the Retail department.Work with suppliers to develop the on-field apparel range, collaborating with relevant internal departments.Manage the sales and margin performance of the merchandise business to meet and exceed club budgets, providing KPI and sales reports to the GM and monthly board reports.Liaise with the marketing and digital departments to oversee and execute the marketing calendar.Work closely with the AFL/AFLW departments with special event guernseys (e.g. Indigenous, Pride, ANZAC and other charity events).The Ideal candidate will have:A strong personal brand, which personifies the GCFC values.Exceptional customer service and relationship management skills.Excellent organisational & time management skills with the ability to multi-task and prioritise work.Strong operational experience in volume retail, including merchandising, inventory control, OH&S and day-to-day operations.A very high level of administrative, written and oral skills.A commitment to personal learning and development.Knowledge and passion for sports, and in particular AFL.Ability to work weekends during the season.Online retailing and web analytics experience (desirable).Direct Marketing and/or Digital experience (desirable).Experience in using Lightspeed or another retail management system (desirable).If you think you've got what it takes to join our team, please apply with a detailed cover letter addressing the criteria for this role and your resume. Applications that do not address the selection criteria will not be considered.
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