Design Tasmania is looking for an inspired, passionate customer service professional to build and expand our retail offering, working directly with some of Tasmania's most celebrated designers and makers.The Retail Manager will deliver high level customer service to our visitors and customers through deep knowledge of our products and makers, maintaining excellent visual merchandising and stock management to achieve strong sales.You will have demonstrated experience in promoting and selling objects, along with great communication skills and the ability to share the story of our unique Tasmanian design culture, designers and makers and their work.You will be engaged with Design Tasmania's Artistic Program and communications strategies, collaborating with colleagues to align the retail offering (in-store and online). Leading by example for sales, store experience, and operations, you will bring to Design Tasmania great interpersonal skills, exceptional ability to multitask, and a high level of attention to detail.The Retail Manager must be highly efficient at cash handling & POS experience and be flexible and available to work weekdays and some weekends and evenings.Position Responsibilities:The Retail Manager will have responsibility for the daily operation of the store (physical and online) to ensure it runs efficiently and smoothly and for achieving sales targets. You will be responsible for:Achievement of sales goals and performance metricsKey Performance Indicators in line with Design Tasmania's annual targets for:In-store salesNumber of designers representedSuperior customer experience and supplier relationships managementMeeting financial and operational objectives, including expense control, budget management, loss prevention, audits/checklists and monthly reportsEnsuring compliance with all Design Tasmania's policies and procedures.Position Requirements:Managing the daily operation of the Store (physical and online) to ensure it runs efficiently and smoothlyAchieving monthly and annual sales, inventory and related retail KPI targetsDelivering a Store experience that is aligned to Design Tasmania's mission, vision and visitor experienceManaging merchandising layoutCollaborating with communications staff to promote the retail shop both in-store and onlineManaging casual staff - including rostering, recruitment, training and development - ensuring excellent customer serviceWorking with the Artistic Director and designers to develop new product lines for the Store that extend and enhance the visitor experience whilst contributing to meeting commercial targetsManaging costs and profitability effectively through the store budget and P&LContributing to developments that support Design Tasmania's strategy for widening access, inclusion and diversityOther duties as requested commensurate with the level of the positionQualifications and Experience:Creative, collaborative, responsible and engagedDemonstrated excellent interpersonal skills with high level verbal and written communicationProven decision-making ability, with sound judgement and strong analytical skillsAbility to operate autonomously in line with agreed objectivesAbility to multitask and prioritise effectively within tight timelinesAn ability to work collaboratively in a team environment and to work effectively under pressureSelection Criteria:Relevant qualifications in customer service and retail management and/or at least five years' experience in senior retail management rolesKnowledge of and passion for the arts and/or design in Tasmania and beyondExcellent communication and interpersonal skills abilities, with the ability to prioritise and manage multiple customers in a retail environmentProven history of developing and maintaining effective relationships with designers, suppliers and trade partnersAn ability to plan, organise and prioritise tasksCommercial acumen with the ability to produce and use detailed analytics for evidence-based decision makingAdministrative and organisational experience in stock management, merchandising, inventory control, freight and presentation of productsExperience in inventory management, including accurately managing product data and physical inventoryWorking knowledge of relevant IT, sales and stock control systems, especially Square and Microsoft SuiteAbility to manage a team to ensure compliance with company policies and proceduresEvidence of capacity to make sound business decisions and effectively communicate with all staffCommitment to promote and follow safety protocolsDemonstrated ability to work in a team, and with volunteers, providing leadership and directionPositive attitude with the ability to be flexible and adaptable to changing circumstances• Experience working in the arts environment, with an understanding of a small arts organisation and knowledge of design, craft, and art.Application Instructions:Submit via email to ****** with the subject line: Design Tasmania Retail Manager - (your name).Attach an up-to-date CV and cover letter, no longer than two pages, detailing a brief overview of your experience and suitability for the selection criteria.Please provide the names and contact details for two referees.Applications due by 6pm on Wednesday 20 November 2024 (AEST).Be careful - Don't provide your bank or credit card details when applying for jobs. 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