Retail Manager - Chatswood Chase

Retail Manager - Chatswood Chase Apply locations NSW time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 20, 2025 (30+ days left to apply) job requisition id R006291
We're reimagining the way Australians live, work, and play.
We own and manage some of the most recognisable and loved retail destinations across Australia. We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces.
Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role PurposeThe key purpose of the Retail Manager is to develop and deliver the Centre's retail engagement strategies aimed at increasing retailer satisfaction, building turnover, enhancing customer experience and maximising net property income.
The Retail Manager will provide leadership to the retail team and is the trusted advisor to provide expert knowledge on the ideal retail mix for the centre to maximise MAT and retailer growth, enabling the centre to achieve its strategic objectives and deliver the best outcomes for the Vicinity business.
Key AccountabilitiesPeople LeadershipAll elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations)Regular 1:1's, team meetings and development conversations conducted - minimum monthly cadencePerformance issues are managed in an effective and timely mannerQuarterly development conversations conducted with all team members100% of compliance training is completed on time for teamAll health and safety, risk and compliance requirements are delivered across the teamEffective management of budgets as per forecast with demonstrated focus on managing costDemonstrated commitment to building own capability as a people leaderRetailer RelationshipsTenancy Delivery Administration - Connecting with retailers from instruction and supporting the broader team to ensure all pre-trade requirements are met and retailers are successfully on boarded at openMaintain an active and valued retailer communications system including but not limited to: Monthly Centre Updates, Quarterly Newsletters, Memos & general communications, ad hoc written and verbal correspondence.Demonstrate the ability to deliver retail support strategies to drive increased sales, traffic and profitability.Develop and execute the annual retailer engagement strategy focusing on delivering exceptional retailer experiences and implementing new industry leading initiativesUtilise insights to communicate internally and apply in depth knowledge of retailer businesses to improve centre performance (NPI, Sales, etc.
)Delivery of the Retailer Excellence program (or similar) providing regular acknowledgement and commendation of retailer success.Lease ManagementAdherence to lease, including but not limited to: Sales/PLI compliance, lease lines, trading hours, centre rules, permitted use, shop presentation, etc.Management of any requested variations to lease including, assignments, abatements, trading name changes, usage changes, etc.Centre OperationsAchieve material improvements in centre presentation standards including minor capital projects and Opex influence.Contribute to and participate in the delivery of the centre VSA with ongoing strategic focus.Execute at Centre Level the Shopping Centre's Strategic Goals- Growth In Executional Capability, Growth in Productivity, Growth in Consumer Experience and Growth in Retailer SalesEnsuring the highest level of store presentation standards are executed each day.Support the GE team in delivering exceptional Guest Experiences and assisting in the management of consumer complaints and/or feedback.ReportingSales Analysis - complete monthly sales analysis and reports as required in an accurate and timely manner.Assistance in the delivery of the weekly ATAM report, quarterly VSA reporting, annual VSA, etc.Dissect and disburse information as required, e.g.
Tableau, Salesforce, Anaplan, etc.Financial AccountabilityCanvas, negotiate and manage retail media income.
(Centre Specific)Manage, report and oversee percentage rent, capped Occupancy, storage.Maintain centre controlled debt in line with agreed targets including but not limited to:Managing any mediation processes and or termination processes as required.Bad Debt Write off ManagementProvide recommendations for rental abatementCommunicating with retailers outside of formal letter process to negotiate payments as required.Coordinating legal action in conjunction with external legal team from end to end, legal process.Key Role RelationshipsLeasing Executives and Regional ManagersCentre team membersOperations team membersFinanceExperience & CapabilitiesESSENTIAL EXPERIENCE (what you have done)Experienced professional with a background within the retail industry.Demonstrated experience managing retailer relationships in order to drive commercial results.Ability to effectively collaborate with a variety of individuals and groups coupled with exceptional reporting and financial management.A relevant tertiary qualification is desirable.CRITICAL KNOWLEDGE (what you need to know)Interpersonal and strong verbal and written communication skills.Customer service skills.Financial acumen and proven performance to drive value and commercial results.Strong organisational, compliance and time management skills.Ability to work as a part of a team and develop/ maintain strategic relationships.CAPABILITIES (what you can do)Proven capability in working with retailers to meet financial objectives and other centre objectives.Interpersonal and strong verbal and written communication skills.Customer service skills.Financial acumen and proven performance to drive value and commercial results.Strong organisational, compliance and time management skills.Ability to work as a part of a team and develop/ maintain strategic relationships.PERSONAL ATTRIBUTES (who you are)You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:
Respect:We listen to and acknowledge each other's viewsWe have difficult conversations with careIntegrity:We back our words with the right actionsWe do the right thing, no matter the situationCustomer Focus:We nurture a genuine connection with our customersWe consider customer needs when making decisionsCollaboration:We invite the right people to the tableWe balance consensus with decisive actionsExcellence:We always strive to improveWe share our challenges and celebrate the winsWhy Vicinity?Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.
This includes:
Flexible working optionsBirthday leave & purchased additional leave$1,000 worth of VCX securities rewarded for eligible team membersInternal mentoring programGenerous Parental LeaveWe live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.
They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age.
Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity.
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Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights.
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