Position
Retail Administration Officer
Team
Social Enterprise
Role Classification
General Retail Industry Award Level 8
Employment Type/Hours
Part-time, Permanent, 22.8 hours per week, 0.6 FTE
Location
Moorabbin
Reports To
Head of Retail
Effective Date
May 2024
Overview of Program
Family Life has been working with vulnerable children, families, and communities since 1970. At the core of our organisation is our vision to build capable communities, strong families, and thriving children.
As an organisation, we celebrate diversity and inclusion. We value, respect, and listen to people who are culturally and/or linguistically diverse, gender and sexually diverse, and people with a disability.
Position Objective
The Retail Administration Officer is a Part-Time, Permanent role based at Family Life's Moorabbin Distribution Centre and provides administrative support to the Head of Retail (HOR) and Social Enterprise Coordinator/s (SECO), ensuring the smooth functioning of the social enterprise department.
This role requires a proactive and organized individual, with excellent communication skills to assist in the effective administrative tasks and daily operations of the social enterprise department.
Key Responsibilities
Administration Support: Providing administrative support with a high level of attention to detail, strong organizational skills, proficiency in research and data analysis tools, and the ability to communicate findings effectively to support decision-making at the highest levels of the department.
Project Management: Support the HOR and SECO's in the coordination of planning, monitoring sales progress, tracking deadlines, and deliverables against retail project plans.
Document Preparation: Assisting in the preparation of various reports such as financial reports, progress reports, and presentations. Tasks may include gathering data, formatting documents, proofreading, and ensuring deadlines are met.
Financial Administration: Responsible for administration support of store financial tracking, including petty cash reporting, sales targets, and expenses against budget and the collation of monthly data to HOR.
Event Coordination: Support events such as strategic planning days, team-building days, and VIP nights. Collating and tracking costs against budget forecasts.
Retail Portfolio Support: Work collaboratively with store managers and provide administration support when needed, including reimbursements, petty cash, OHS reporting, and end-of-financial-year reporting.
Workplace Wellbeing: Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and Family Life's occupational health and safety (OHS) policies and procedures. Contribute to a strong workplace culture that supports creativity, innovation, and effective working partnerships.
Systems: Use Salesforce for data reporting.
Key Selection Criteria
Highly developed administration, organisational, interpersonal, and communication skills with the ability to interact positively with store managers and other social enterprise stakeholders.
Excellent organisational and time management skills.
Attention to detail, with advanced presentation and report preparation ability.
Strong information technology skills and ability to learn new software. Experience with Microsoft Office and Google G Suite is essential. Experience with CMSs and CRMs (particularly Salesforce) will be looked upon favourably.
Ability to prioritise and plan work ensuring deadlines are met.
Demonstrated ability in improving administrative systems and processes.
A full current Victorian Drivers Licence.
Enthusiastic with a positive, can-do attitude and commitment to the Family Life Way.
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