Consulting & Generalist HR (Human Resources & Recruitment)Government - State (Government & Defence)Full timeDo you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers, CFA strives to be an organisation of choice for volunteers and employees. We embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.About the RoleThis is an exciting opportunity to join CFA as a Resolution Support Business Partner (RSBP). This is a critical role within the People Experience team where you will address complex people-related issues, fostering early intervention and effective resolution.The role involves the development of solutions when assessing sensitive complaints, forming preliminary views, and overseeing procedurally fair investigations. You will bring expertise and have a strong commitment to an excellent client experience. You will possess the skills needed to effectively manage and resolve issues while upholding the highest standards of service offering and delivery.Notable strengths in application include emotional intelligence, analytical thinking, effective communication, empathetic listening, conflict resolution, and problem-solving aptitude. Specifically, you will conduct thorough and transparent investigations, assuming the pivotal role of Case Manager.Your responsibilities will extend beyond formal matters to include local issues, where you'll play a hands-on role in coaching CFA members, facilitating discussions, and fostering mutually agreed-upon solutions.With a comprehensive understanding of governance, you will ensure alignment with policies, legal standards, and uphold the CFA's behavioural expectations. As an integral part of the People Experience team, the RSBP collaborates with stakeholders, facilitates programs, and tailors People Plans to cultivate a safe and inclusive environment.About YouYou're a professional problem solver with a passion for resolving conflict and fostering positive relationships. With a background in Human Resources or customer service possibly gained in finance or banking, you bring strong interpersonal and negotiation skills, making you a trusted business partner to individuals and teams.You have a demonstrated ability to quickly navigate organisational environments and work independently. You thrive on coaching, mentoring, and supporting others, especially in navigating complex challenges and sensitive situations. With excellent communication skills, you're comfortable delivering presentations, facilitating training, and driving collaborative, innovative outcomes.Your experience includes working in a complex services organisation where you've successfully developed solutions that balance business needs, HR and IR requirements, and risk management.You have a proven ability to influence key stakeholders, even in the face of resistance, and a knack for juggling multiple priorities in a fast-paced environment.Why choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsGrowth Opportunities: Learning and developmentFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Healthy for Life programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes, and skills required for the position.Pre-employment ChecksOffers of employment will only be made to candidates who:Successfully complete a National Police History Check, Working Rights Check, and hold a valid Working with Children Check.CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities, and culturally and linguistically diverse people are encouraged to apply.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ****** Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation, and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here.
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