Bring a strong customer focus and interest in student welfare and enhance the university experience of residents at JCU Halls of Residence.
06th November, 2024Full Time position based at UniLodge JCU Halls of ResidenceDrive an outstanding resident experience.Access to learning & development opportunities and broad career pathways under the UniLodge umbrella.At UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
What role will you playThe life of a student has its ups and downs; and our Res Life team play a key role in enhancing the student engagement of the residential community with a particular emphasis on pastoral care and academic matters.
As the Residential Life Manager (RLM), you will be responsible for facilitating the coordination of the residence as a community under the guidance of the General Manager, with a particular emphasis on resident wellbeing and ensuring the delivery of the Residential Life and Wellbeing Program. More specifically you will:
Provide leadership and support in the management and development of the pastoral care programs and academic support within the JCU Halls of Residence.Management, development, and implement events and activities as per the elements of the Residential Life and Wellbeing Program ensuring a balanced variety of events.Ensuring the Residential Life Program calendar meets the minimum standards of the university's Student Accommodation Operating Requirements (SAOR) each month.Assist the General Manager in the preparation of the monthly & annual reports as well as the submission of the annual Res Life Strategic Plan which incorporates the Annual Budget.Building a team through recruitment activities, coaching, and developing a high-performance culture.Establish and maintain a constructive and productive working relationship with all key stakeholders.Attendance to emergency situations such as fire alarms and requests for assistance from residents and colleagues.What we're looking forExperience in student accommodation, university services or pastoral care.Strong customer focus and interest in student welfare and enhancing the university experience.Demonstrated understanding of the many complexities to university life and operational aspects of residential living.Leadership skills to support the growth and ongoing development of your team.Desire to work in a fast-paced, team-oriented environment.Ability to prioritise tasks and manage time effectively.Strong communication skills, both written and verbal.Someone who is a natural at building connections and committed to delivering a high quality and enriched educational, cultural, and social experience for residents.Resolve questions, queries and issues raised by team members, residents and prospective residents/visitors.Unrestricted work rights in Australia.National Police Check (completed within last 3 months), at your own cost.Working with Children's Check (QLD) – No Card No Start Legislation applies.Availability to commit to 38 hours across a Monday to Friday roster.What we can offer you:Amplify your potential, we offer a variety of opportunities for career progression.Personal and professional development, through online and face to face training and courses.Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs.Full uniform provided.Inclusive culture in a diverse, collaborative and fun team environment.Various leave options including two weeks paid parental leave, study leave & much more.Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage).Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards.Flu Vaccinations – Company Funded.Generous referral bonus (up to $1,000 AUD/NZD).Access to Insider Rates at Essence Hotels and Apartments.Are you ready to embark on a rewarding career?If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
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