Company DescriptionDo you have a passion for shaping and influencing company culture? If so, we want you to join our team! Job DescriptionWe are seeking a dedicated Resident Manager to oversee all aspects of Village Services within our client contract. This role ensures the highest quality of work across all village services, meets budget constraints, and fulfills all contractual obligations and Key Performance Indicators. The Resident Manager will manage Heads of Department for services such as Accommodation and Food & Beverage, ensuring seamless operations and client satisfaction.
Key Responsibilities: Review performance with clients and managementCommunicate operational goals, OHS, and business developmentsImplement procedures to improve customer satisfactionCollect and review user satisfaction dataLead incident investigations and auditsReport to Head Office with site summaries and operational reportsProvide technical troubleshooting and supportEnsure equipment meets specificationsManage staffing and workplace inspectionsDeliver on-site training and promote diversityManage employee engagement surveysImplement cost minimization measuresOversee cash transactions and perform financial analysisConduct OHS Toolbox Talks and monitor material consumptionDevelop new environmental, safety, and training programsFoster strong staff relationships and ensure compliance with HSEQ plansAssist with injury management and ensure service agreement complianceMaintain high standards in kitchen and cleaning processesEnsure staff training and address issues promptlyConduct business reviews and plan future eventsQualifications Experience: Experience in managing and mentoring teamsBackground in FIFO service operationsSenior Secondary Certificate of EducationBusiness degree preferred (MBA)Additional Information Why choose Sodexo? Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.
We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!
How to apply? If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.
One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.
Submit your application today and become part of the Sodexo family!
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