Job Category: CE Shoreside - Reservations Our CompanyCoral Expeditions is Australia's pioneering cruise line. We specialise in a unique style of immersive adventures by small expedition ship. With humble beginnings hosting cruises on the Great Barrier Reef, the company has grown into a borderless fleet of three ships carrying between 72 and 120 guests. For four decades, Coral Expeditions has operated with a single purpose – to take small groups of likeminded explorers to remote places with expert guidance and warm Australian hospitality. We offer a wide range of domestic and international destinations. Coral Expeditions is wholly owned by the NRMA and joins a connected family of companies including NRMA Parks and Resorts, NRMA Roadside Assist, NRMA Marine and Ferries as well as SIXT Car Rentals.Job DescriptionThe roleThe Reservations Sales Consultant is an integral position within our Reservations team. As the voice of our department for direct guests and partnership contact, the ideal candidate will have a keen focus on sales and guest experience, a true professional in communication and execution of booking conversion, working autonomously and within our friendly team environment this role will be supported and nurtured to achieve the best outcome for our business.Responsibilities include but are not limited to:Creating guest loyalty and strong partnership connections by providing a professional and unparalleled level of guest service and interaction.Attending to telephone calls and responding to emails promptly and accurately within efficient time frames.Converting enquiries by cultivating a strong understanding of our product, passenger demographic and strong follow up.Attending to set daily tasks with a sense of urgency and vigour for booking conversion.Accurate entry of details into our reservations system, programs, and database to accompany manifests.Compiling accurate reporting for distribution to our management team.What we can offer youJoin a friendly, professional, supportive team environment.Career growth in a progressive and expanding Australian company.A supportive and collaborative office team environment.The opportunity to work and travel in amazing destinations and with inspiring products.Don't miss the opportunity to join our team! If this sounds like the position for you please send through a cover letter and resume to apply for the role.As we screen all applicants and select candidates whose qualifications and experience meet our needs, we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success! Previous applicants need to apply.Desired Skills and ExperienceWhat we are looking forIf our role interests you and you are able to demonstrate the following:Experience in a similar role within - Sales, Reservations, Administration, or Guest Services.Proven communication skills in English (reading and writing).Experience in travel industry preferred but not essential.Experience with Reservations systems preferred but not essential.The ability to prioritise in a fast-paced environment.
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