Company Description Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.
Job Description We are ready to welcome a Reservations Sales Agent to our guest obsessed team in this influential role. Reporting to the Rooms Division Manager, you will play a pivotal role and deliver flawless customer service at every part of their journey.
Responsibilities include: Handle incoming reservation inquiries via phone, email and online channelsAssist guests in selecting appropriate accommodations based on their needs and preferencesProcess reservations accurately and efficiently in our reservations systemProvide information about the hotel facilities, services, and policies to guestsHandle special requests and accommodate guest preferences whenever possibleMaintain up-to-date knowledge of room availability, rates, and promotionsCollaborate with other departments to ensure guest satisfaction and resolve any issues that may ariseQualifications You will have:
Working experience in a similar role (front office / reservations within premium segment in hotels is preferred)Excellent communication and interpersonal skillsStrong attention to detail and organizational abilitiesAbility to multitask and work effectively in a fast-paced environmentProficiency in computer systems and reservation softwareA proven record of accurate reporting, while working within time constraintsAbility to work part time, but adjust to a flexible roster (mostly Monday - Friday, however some weekend work may be required from time to time)A good understanding of reservations processesThe ability to think creatively and be a proactive self-starterKnowledge of the Adelaide market is advantageousExperience working with Opera Cloud and Resaweb is preferredWhat is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwideLearning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities.Discounted car parkLaundered uniformDuty MealsOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
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