Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience.
The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel.
Indulge inaward-winning restaurants, memorable meeting and event spaces, wellness centre, water salon and our own private marina.
About the role We are seeking a true industry professional for the integral role of Reservations Sales Agent.
This part-time role is an amazing opportunity for someone wishing to join a friendly and passionate team who takes pride in building rapport with guests and ensuring a timeless experience.
You will be responsible for the following;
Promptly attending to incoming reservations enquiries (both internal and external) and converting these enquires into bookingsProviding 5-star service throughout the entire booking process for guestsEfficiently addressing any cancellations or amendments to guest bookingsCommunication of any guest special requests to the appropriate departmentsIdentifying and resolving problems efficientlyAbout you Previous reservations sales experience within a luxury hotel environmentA proven ability in the proficient use of Opera or RMS Property Management SystemExcellent verbal communication skills, proven telephone sales ability and a commitment to providing excellent guest serviceHighly developed written communication and data entry skillsExceptional organisational skills and the ability to thrive under pressureExcellent guest relations, problem solving, decision making and time management skillsIf you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.
LocationMain Beach
QLD /Australia
IndustryHospitality & Tourism
Job Type Salary Wages as per the Hospitality Industry (General) Award
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