Company DescriptionSofitel Singapore City Centre, an iconic hotel which opens in October 2017will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore's tallest building at 290 meters set around landscaped parkland and direct MRT station access.The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.Job DescriptionResponsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.Report directly to the Assistant Reservations ManagerBe well versed in Resavison and VouchWork closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservationsMaintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.Offer appropriate room types, price inclusions, upsell and handle price objections.Responsible for ensuring that all daily tasks is completed diligentlyTake note of the reservation status to sell available rooms.To be well informed in all F&B PromotionsTaking In Room Dining Orders and actively upselling and cross-sellingTaking restaurant reservations and all other enquiries via phone or emailsMonitor delivery of promises and orders that come through Vouch and HotSosResponsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.QualificationsProject professional image at all times through personal presentation / interpersonal skills.Desire and ability to train and develop ambassadorMaintain awareness of industry trendsInitiate contacts and establishes rapport easilyAssert point of view directly yet tactfullyOrganise time and work efficientlyExcellent numeracy, verbal and written communication skillsHas the ability and willingness to undertake further developmentAppreciate and maintain an effective outlet for stressWillingness to work weekends and public holidays as part of the job role.Has the aptitude and willingness to undertake further development with Sofitel.#J-18808-Ljbffr
