We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.
We are truly a challenger brand, with challenger spirit.
The Customer Research & Insights team is essential in providing Optus with market, customer, and competitor intelligence to support the mission of becoming Australia's most loved everyday brand.
Reporting to the Senior Manager, Insights Partners, the Research Specialist plays a key role in this effort.
The Analyst, Insights Partners plays a key role in interpreting business trends, customer behaviours, and market dynamics, which are vital for the company's success.
To develop and deliver actional insights to internal stakeholders, the role requires knowledge of various quantitative and qualitative research approaches, as well as understanding how to define problems, identify opportunities and interpret results.
The Specialist will collaborate with different business partners throughout the entire research process, from capturing requirements and articulating problems to delivering actionable recommendations to the business.
Ready to reimagine your career at Optus?
Deliver high-quality insights through end-to-end research projects, from design and data collection to analysis and storytelling.
Communicate research outcomes effectively to drive business action based on insights.
Manage research projects using external agencies and DIY research tools.
Coordinate the internal research project pipeline, ensuring quality and timely results.
Collaborate with the team to explore new research methodologies, contribute to knowledge-sharing initiatives, and maintain awareness of broader team activities.
It starts with you!
Professional qualifications in related quantitative field together with hands on experience and exposure to a variety of research methodologies in a corporation or a research agency.
Experience in crafting and conducting research projects and developing research or vendor briefs.
Experience working with research agencies and platforms such as Qualtrics is preferred.
Ability to tell stories and formulate concise insights using a range of data sources.
High attention to detail, with phenomenal written and oral communication skills.
The good stuff … 3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive paid parental leave, up to 14 weeks for the primary care giver All Optus employees have access to resources, webinars and support via the 'Parents at Work portal' Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University) Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
At Optus, we have an ambitious goal to be Australia's most loved everyday brand.
Curious about our culture?
Go behind the scenes with our people by searching #OptusLife on LinkedIn.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ****** along with your preferred method of contact and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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