Job Title: Reporting & Oversight Manager - Suncorp Bank Department: SB Strategic Delivery Executive Office
Division: Suncorp Bank
Location: Brisbane
About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role The Reporting & Oversight Manager role is designed to ensure the quality and integrity of customer feedback reporting, analytics and systems, to enable the business to accurately and effectively respond to customer feedback. You will manage a small team and is fundamentally a "hands on role" that is deep into the development of reporting, insights and systems oversight as well as interacting with senior stakeholders to inform areas of customer focus.
Role Location: 80 Ann Street, Brisbane QLD 4000
Role Type: 12-month Fixed Term Contract, Full-time (37.5 hours/week)
What will your day look like? As a Reporting & Oversight Manager, you will report to the EM Customer Complaints & Advocacy and will be accountable for ensuring the successful execution and oversight of several key areas including:
Oversight and delivery of reporting, insights and analytics for customer feedback at Suncorp Bank, across all Levels (1, 2, 3) providing visibility to the Board, CEO, SBLT and key business stakeholders with a focus on delivering meaningful and actionable customer feedback insights; Core customer feedback system oversight and management, ensuring system governance, optimal system management, and alignment to the Bank's systems roadmap; Application of best-in-class analytics and reporting solutions to develop the capabilities of the team. What will you bring? To grow and be successful in this role, you will ideally bring the following:
Bachelor's Degree in Quantitative Subject Area (e.g. Statistics, Actuarial, Data Science, Mathematics, Computer Science). Mandatory Proven relevant experience (in an Advanced Analytical or Data Science related field of work). Oversight and management of customer source systems Proven ability to identify opportunities to continuously improve reporting, analytics and customer management systems Experience within a financial services industry would be valued You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 81475.
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