THE COMPANY:
This unique building industry provider is expanding and looking for a Full-Time Admin / Repair Coordinator within the Insurance Building Sector. The role is based out of our Hobart office.
Repair Coordinators are involved in liaising with multiple internal and external stakeholders including property owners, Insurers, and Loss Adjusters, delivering a high level of customer service. Due to the nature of the role, you will be skilled in working in a fast-paced environment and able to empathise with our customers who have been impacted by events such as fire, storm, and floods.
THE ROLE:
Be responsible for and be the motivation behind the coordination and management of a portfolio of Insurance related home repairs. Responsible for answering incoming phone calls, as well as outbound calls as required to fulfill daily tasks. Responsible for ongoing communication with numerous stakeholders such as homeowners, Insurance companies, and trades, whilst adhering to both internal and external KPI's. Articulate professional written and verbal correspondence to stakeholders and third parties. Manage the full end-to-end administration for building repair claims process. Coordinate and process the lodgement of incoming claims via client-specific portals and/or email. Achieve daily, weekly, and monthly targets. Upload documentation to meet internal and external compliance requirements and KPI targets. Update and maintain internal database (Prime). Preparation of Accounts Receivable and Payable including WO's. General Data entry. General errands and ad-hoc duties as required in a busy office. REQUIREMENTS:
Strong customer service skills. Excellent written and verbal communication skills. Problem-solving skills. Good computer skills and the ability to use multiple systems at once. High attention to detail and accuracy. Ability to work in a fast-paced, high-volume office environment. Previous experience dealing with trades is an added advantage. Initiative and can-do attitude is a must. An extremely competitive remuneration package including a laptop is available to the right candidate.
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