Country : Australia
Location :
LOC7039 : 94 Elizabeth Street, Tighes Hill NSW 2297, Australia
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We are a global leader in intelligent climate and energy solutions committed to creating solutions that matter for people and our planet for generations to come.
From the beginning, we've led in inventing new technologies and entirely new industries.
Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
The role
The Rental Support Administrator is critical in ensuring a seamless customer experience, from efficient contract mobilisation to accurate and timely invoicing.
They are responsible for various tasks, including proposal preparation, customer contract creation, invoice processing, managing billing activities, vendor PO creation and receipting, and analysing expenses for cost optimisation.
Additionally, the Rental Administrator maintains accurate quotation records, prepares client bids, provides administrative support for inventory management, creates rental maintenance plans, and fosters effective communication and coordination with service departments.
With a strong commitment to continuous improvement, they proactively identify areas for process enhancement and propose solutions to boost efficiency.
Moreover, this role is essential backup support to sales engineers, ensuring uninterrupted service operations.
Key responsibilities
We are looking for a proactive Rental Sales Support Administrator with the ability to provide an excellent experience to internal clients and our clients in the field.
Therefore, you will:
Address customer issues regarding invoicing queries in coordination with the relevant rental BDM and accounts receivable department.
Create Rental service plans and bid preparation for the rental division.
Prepare and process invoices for completed service jobs, ensuring accuracy and compliance with company policies and customer agreements.
Manage billing activities related to service jobs, including tracking and recording expenses and purchase orders.
Conduct audits of service expenditures to ensure adherence to budgetary guidelines and financial policies.
Analyze rental-related expenses and identify opportunities for cost optimisation and efficiency improvements.
Assist in managing rental forecasts & budgets and expenditures, collaborating with relevant stakeholders.
Maintain accurate and up-to-date records of rental fleet, rental repairs & maintenance required, and customer information.
Prepare and submit reports on service job status, expected rental terms, fleet productivity, and other relevant metrics as required.
Assist in inventory management of rental fleet and equipment, collaborating with the procurement team to ensure timely replenishment (if required).
Facilitate effective communication between various teams within the AdvanTEC & rental department, ensuring a seamless flow of information.
Requirements :
Previous experience in service and sales administration or coordination, preferably in a similar industry.
Proficient in using Service ERP systems (experience with SAP, Service Max & Salesforce preferred).
Excellent communication and interpersonal skills to interact effectively with customers, technicians, and internal teams.
Strong organisational and multitasking abilities to manage various tasks concurrently.
Attention to detail and accuracy in data entry and reporting.
Ability to work under pressure and meet deadlines.
Understanding of safety regulations and environmental health practices.
Customer-focused mindset with a commitment to delivering high-quality service.
Shows self-motivation and initiative, taking proactive steps to achieve goals and contribute to the team.
Demonstrates a strong problem-solving ability, effectively resolving challenges and finding solutions.
Results-oriented and pays strong attention to detail, ensuring accuracy and quality in work.
Proven success in organising multiple and diverse tasks within a flexible working environment, adeptly managing various responsibilities.
Benefits
Attractive salary package + Full-time opportunity.
Excellent job stability + Ongoing training and development opportunities.
Inclusive work environment + Supportive management team.
Carrier is an Equal Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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