The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.
About the Role
The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.
What you'll do
Own the renewal process from initiation to close
Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
Defend and improve customer retention metrics
Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
Work with our distributed team to produce an extraordinary customer experience
Maintain an accurate 120-day forecast
What you'll need
3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accounts
Negotiating renewals with customer on price, license count product offering and license model
Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
Collaborate cross-functionally in the customer's best interests, with accounting, finance, deal desk, support, success and sales teams
Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
Detail and process oriented
What's in it for you
Competitive equity package
Private health insurance program
Salary continuance insurance and Life insurance coverage
Free lunches on in-hub days with fully stocked snacks and drinks
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Application Process
Please submit your Resume/CV, Cover Letter, LinkedIn Profile, and Website. By submitting my application, I agree that my data is being stored and processed.
Interview Process
30-min interview:
Discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.
Hiring Manager:
Meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.
Skill Assessment:
An interactive presentation to see your skills in action, based around a particular case study or business problem.
Meet the Team:
Meet cross-functional stakeholders and evaluate how well you align with the role and Miro's values and culture.
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