Remote Customer Support Specialist

We are looking for a dedicated and empathetic Customer Support Specialist to join our team. The ideal candidate will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, providing timely and accurate information.
Issue Resolution: Troubleshoot and resolve customer issues, escalating to higher-level support when necessary.
Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.
Documentation: Record customer interactions, issues, and resolutions in the company's CRM system.
Feedback Collection: Gather customer feedback and share insights with the team to improve products, services, and the overall customer experience.
Follow-up: Ensure customer issues are resolved to their satisfaction by following up as necessary.
Support Training: Assist in developing and updating customer support training materials.
Qualifications:
Education: High school diploma or equivalent.