The position: Our client is an innovative global organisation with a passionate and driven team contributing to their growing market share and reputation for quality.
This position is based in their National Customer Experience Centre located near Adelaide Airport.
You will be working in a small team, receiving inbound calls which are varied and range from booking enquiries and change of ownership requests through to warranty, claims and complaints follow up.
Success in these roles is measured by quality outcomes and customer satisfaction results.
Duties and responsibilities: Representing the company in a professional mannerHandling varied inbound calls, utilising training provided and knowledge management system to provide accurate and timely information to customersAssisting with web and email enquiriesUse initiative to determine appropriate information sources and escalation issues where requiredDisplay a customer centric disposition in all interactions with customersSound work ethic with the ability to adhere to rostered schedule and meet punctuality and attendance expectationsUpdating the company's database as per training and induction requirementsApplication Requirements: Previous contact centre experience highly regardedStrong customer service skills with a passion for providing a great customer experienceThe ability to engage with Customers who may be facing difficult circumstancesStrong problem-solving skillsExceptional communication and interpersonal skillsCalm and empathetic dispositionAbility to follow procedures and policiesSound computer skills and keyboard literacy, the ability to toggle between multiple databasesComfortable to work in a KPI driven environmentStrong focus on quality and adherenceIf you would like to be considered for the role, please APPLY NOW!
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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For further information on how DFP processes your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies.
Do not submit any sensitive personal information in your resume.
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