Remote Customer Support Specialist

Job Description:

We are looking for a talented Remote Customer Support Specialist to join our team at BlackRock in Canberra, Australian Capital Territory. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support roles. This is a part-time position that offers opportunities for growth and development within the company.

Responsibilities:- Provide excellent customer service through various channels such as emails, phone calls, and live chat- Assist customers with inquiries, technical issues, and product information- Handle customer complaints and resolve issues in a professional and timely manner- Collaborate with other team members to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Identify and escalate priority issues to the appropriate teams- Stay up-to-date on product knowledge and company policies- Support the implementation of new processes and procedures to improve customer support efficiency

Requirements:- At least 2 years of experience in a customer support role- Resourceful and resilient personality traits- Strong analytical and communication skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- Excellent problem-solving skills- High attention to detail and accuracy- Flexibility to work in a fast-paced environment- Bachelor's degree in Business Administration or a related field is preferred

Benefits:- Travel and spending expenses- Travel opportunities- Disability insurance- Competitive salary and benefits package- Opportunities for professional growth and career advancement

Working Environment:At BlackRock, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees are valued and respected. We believe in fostering a supportive and collaborative work environment where everyone has the opportunity to succeed and thrive.

Deadline to apply: June 26, 2024

Equal Opportunity Statement:BlackRock is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.