**Job Title:** Remote Customer Support Representative
**Company:** Fifth Third Bancorp
**Location:** Adelaide, South Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Fifth Third Bancorp is seeking a passionate and energetic Remote Customer Support Representative to join our dynamic team. As a part-time associate, you will be the first point of contact for our customers, delivering exceptional service and support while fostering positive relationships. In this role, you will play a critical part in enhancing the customer experience and ensuring that client inquiries are handled efficiently and effectively.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond to customer inquiries through various channels including phone, email, and live chat in a timely and professional manner.
- Provide accurate information regarding our products, services, and company policies.
- Actively listen to customers, understand their needs, and address any concerns or queries they may have.
2. **Problem Resolution:**
- Diagnose and troubleshoot customer issues while providing effective solutions promptly.
- Utilize critical thinking skills to analyze complex situations and propose appropriate actions to resolve issues.
3. **Account Management:**
- Assist customers with account-related inquiries including balance inquiries, transaction details, and account maintenance.
- Educate customers about available services, ensuring they are informed of features that may enhance their banking experience.
4. **Documentation and Reporting:**
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Compile reports on common customer issues, trends, and feedback to provide to management for continuous improvement.
5. **Collaboration and Team Support:**
- Work closely with team members to achieve collective goals and ensure service standards are met.
- Participate in team meetings and training sessions to enhance your skills and contribute to overall team performance.
6. **Professional Development:**
- Engage in ongoing training and professional development to improve customer service skills and stay informed about industry trends.
- Seek opportunities for feedback and growth to advance within the company.
**Requirements:**
- **Experience:**
- Minimum of 3 years in a customer support or service role, preferably in the banking or financial services sector.
- **Education:**
- High school diploma or equivalent; a degree in business or a related field is a plus.
- **Technical Skills:**
- Proficient in the use of CRM software, Microsoft Office Suite, and general computer applications.
- **Soft Skills:**
- Exceptional communication skills with the ability to convey information clearly and professionally.
- Strong critical thinking skills to analyze situations and develop effective solutions.
- **Personality Traits:**
- Passionate about customer service and driven to provide an outstanding customer experience.
- Energetic and motivated, able to connect with customers and create a positive interaction.
**Benefits:**
- Company transportation for local meetings and events.
- Flexible remote work options to maintain a healthy work-life balance.
- Investment in your training and professional development with access to ongoing learning opportunities.
**Working Environment:**
At Fifth Third Bancorp, we empower our employees to take ownership of their work and make impactful decisions. We encourage a collaborative culture where innovation and proactive problem-solving are at the forefront of our service strategy.
**Application Deadline:** October 22, 2024
**Equal Opportunity Statement:**
Fifth Third Bancorp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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**Join Fifth Third Bancorp's customer service team and be part of a mission that prioritizes quality support and creates meaningful experiences for our customers!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
