Remote Customer Support Representative

Job Description:

Unum Group is currently seeking a Remote Customer Support Representative to join our team in Perth, Western Australia. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer service role. We are looking for a resourceful and confident individual with strong critical thinking and people management skills.

Responsibilities:
- Providing excellent customer support via phone, email, and chat
- Resolving customer inquiries and issues in a timely and efficient manner
- Escalating complex problems to the appropriate department for resolution
- Building strong relationships with customers to ensure their satisfaction
- Managing customer accounts and updating information as needed

Requirements:
- 2+ years of customer service experience
- Strong communication skills
- Excellent problem-solving abilities
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- Availability to work part-time hours

Benefits:
- Remote work flexibility
- Free accommodation for remote workers
- Retirement plan options

Working Environment:
As a Remote Customer Support Representative at Unum Group, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. You will be part of a team that values diversity and inclusion, and where your voice is heard and respected.

Equal Opportunity Statement:
Unum Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected characteristic.

Deadline to Apply:
July 12, 2024

If you meet the requirements and are interested in joining our team as a Remote Customer Support Representative, please submit your application by the deadline. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.