Remote Customer Support Officer

Job Description:

Navistar International is seeking a dedicated and resilient Remote Customer Support Officer to join our team in Brisbane, Queensland, AU. As an Associate Level Customer Support Officer, you will be responsible for providing excellent customer service to our clients, resolving inquiries and issues in a timely and professional manner.

Responsibilities:- Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Providing technical support and troubleshooting for customer issues- Collaborating with other departments to ensure customer satisfaction- Maintaining accurate records of customer interactions and transactions- Identifying and escalating priority issues to the appropriate channels- Generating reports on customer feedback and trends to improve service

Requirements:- 4 years of experience in customer service or a related field- Strong communication skills and the ability to work independently- Ability to think critically and solve problems efficiently- Innovative mindset to improve customer support processes- Proficiency in Microsoft Office and CRM software

Personality traits:- Dedicated: committed to providing exceptional customer service- Resilient: able to handle difficult situations with grace and professionalism

Soft skills:- Innovation: ability to think creatively and implement new ideas- Critical thinking: able to analyze information and make informed decisions

Benefits:- Disability insurance- Paid sick leave- Dental insurance

Working environment:Navistar International fosters transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive workplace where employees can grow and succeed.

Deadline to apply: June 29, 2024

Equal Opportunity Statement:Navistar International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.