Remote Customer Care Representative

Job Description:

CMS Energy is seeking a Remote Customer Care Representative to join our team in Canberra, Australian Capital Territory. As an Associate level position, the ideal candidate will have at least 2 years of experience in customer service or a related field. We are looking for someone who is passionate and energetic, with excellent critical thinking skills and the ability to effectively manage people.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints with a high level of accuracy and efficiency- Maintain a positive and empathetic attitude towards customers at all times- Work collaboratively with other team members to ensure a seamless customer experience- Keep detailed records of customer interactions and transactions- Provide feedback and suggestions for improving customer satisfaction and operational efficiency

Requirements:- 2+ years of experience in customer service or a related field- Excellent communication and interpersonal skills- Strong critical thinking and problem-solving abilities- Ability to manage and prioritize multiple tasks effectively- Proficiency in using CRM software and other customer service tools- Ability to work independently and as part of a team- Passion for providing exceptional customer service

Benefits:- Life insurance- Free accommodation- Company transportation

Working Environment:At CMS Energy, we encourage autonomy and independence, trusting our employees to excel in their roles. Our team values collaboration and innovation, creating a supportive and dynamic work environment where everyone can thrive.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement:CMS Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.