Remote Customer Care Manager

Job Description:

CVS Health is seeking a Remote Customer Care Manager to join our team in Adelaide, South Australia, AU. As a Mid-to-Senior Level professional with at least 7 years of experience in customer care management, you will be responsible for overseeing all aspects of customer service operations in a remote setting.

Responsibilities:- Develop and implement customer care strategies to improve overall customer satisfaction and loyalty- Manage a team of remote customer care representatives, providing guidance, training, and support as needed- Monitor and analyze key performance indicators to identify trends, issues, and opportunities for improvement- Collaborate with other departments to ensure a seamless customer experience across all touchpoints- Resolve escalated customer complaints and issues in a timely and professional manner- Conduct regular performance evaluations and provide feedback to team members to facilitate their professional growth- Stay informed about industry best practices and emerging trends in customer care management- Report to senior management on departmental goals, achievements, and challenges

Requirements:- Bachelor's degree in Business Administration or a related field- Proven track record of success in customer care management roles- Excellent communication and interpersonal skills- Strong leadership abilities with a focus on driving results- Ability to think critically and creatively to solve complex problems- Experience in project management and process improvement- Proficiency in using customer relationship management (CRM) software- Driven and dedicated personality traits- Creativity in finding innovative solutions to meet customer needs

Benefits:- Disability insurance- Company transportation- Life insurance

Working Environment:At CVS Health, we prioritize work-life balance and employee well-being. Our remote Customer Care Manager will have the flexibility to work from home while still receiving the support and resources needed to succeed in their role.

Equal Opportunity Statement:CVS Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any such basis. Apply now to join our diverse and inclusive team!

Deadline to apply: ******** How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.