Remote Customer Care Manager

Position Summary:We are seeking a Remote Customer Care Manager to join our team at Phillips 66. This part-time position is based in Canberra, Australian Capital Territory and is at the Associate Level. The ideal candidate will have at least 5 years of experience in customer care and management. We are looking for someone who is energetic, adaptable, and possesses strong analysis and people management skills.

Responsibilities:- Manage a team of remote customer care representatives to ensure high levels of customer satisfaction- Develop and implement customer care strategies to improve overall customer experience- Analyze customer feedback and data to identify trends and areas for improvement- Collaborate with other departments to address customer issues and provide solutions- Train and mentor customer care representatives to enhance their skills and performance- Monitor customer care metrics and KPIs to track performance and make necessary adjustments

Requirements:- Bachelor's degree in Business Administration or related field- 5+ years of experience in customer care, preferably in a remote setting- Strong communication and interpersonal skills- Excellent problem-solving abilities- Proficiency in customer relationship management software- Ability to work independently and lead a team effectively

Benefits:- Free accommodation- Free food- Training and professional development opportunities

Working Environment:As a Remote Customer Care Manager at Phillips 66, you will leverage data to inform decisions and drive strategic initiatives. You will have the opportunity to work in a dynamic and collaborative environment that values innovation and customer satisfaction.

Application Deadline:Please submit your application by July 3, 2024.

Equal Opportunity Statement:Phillips 66 is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.