**Job Title:** Remote Client Service Associate
**Company:** Occidental Petroleum
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Occidental Petroleum, a global leader in the oil and gas industry, is seeking a dedicated and motivated Remote Client Service Associate to join our dynamic team. This entry-level position offers the opportunity to contribute to our client service initiatives in a supportive and entrepreneurial environment. We are looking for candidates who are resilient, hardworking, and possess excellent planning and attention to detail.
**Key Responsibilities:**
- **Client Interaction:** Serve as the primary point of contact for clients, responding to inquiries via email, phone, and chat in a timely and professional manner. Maintain a positive and helpful demeanor while ensuring client satisfaction.
- **Issue Resolution:** Assist clients with various concerns, addressing issues efficiently and proactively. Work towards finding effective solutions and escalating matters when necessary.
- **Documentation Management:** Accurately maintain and update client records in our CRM system. Ensure documentation is organized, accessible, and compliant with company policies.
- **Service Coordination:** Collaborate with different departments to ensure that client needs are met. Facilitate communication between clients and internal teams to support the efficient delivery of services.
- **Feedback Collection:** Gather and record client feedback to help improve services and procedures. Participate in regular reviews of client interactions to aid continuous development.
- **Reporting:** Assist in preparing reports and presentations as required. Analyze service metrics and share insights with management to enhance client satisfaction metrics.
- **Team Collaboration:** Contribute to team meetings and brainstorming sessions to improve processes within the client service department. Share insights and ideas for enhancing client service strategies.
- **Training Support:** Participate in training sessions and onboarding new team members as necessary, ensuring that all team members are aligned with our client service standards and expectations.
**Requirements:**
- **Education:** A high school diploma or equivalent is required. An associate or bachelor's degree in business, communications, or a related field is a plus but not mandatory.
- **Experience:** No prior experience is required, but a genuine interest in client service and the oil and gas industry is preferred.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is an advantage.
- **Personality Traits:**
- Resilient: Ability to handle high-pressure situations and maintain a positive attitude.
- Hardworking: A strong work ethic and commitment to delivering exceptional client service.
- **Soft Skills:**
- Planning: Strong organizational skills with the ability to manage time effectively and prioritize tasks.
- Attention to Detail: Excellent focus on detail to ensure high-quality service delivery and accurate documentation.
**Benefits:**
- Joining Bonus
- Paid Time Off (PTO)
- Visa sponsorship for eligible candidates
- Opportunity to work in a nurturing and entrepreneurial atmosphere even within an established organization.
**Working Environment:**
At Occidental Petroleum, we foster an environment that encourages creativity and innovation. Our team thrives on new ideas and recognizes the importance of collaboration. We take pride in our supportive culture that values resilience, hard work, and professional growth.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Occidental Petroleum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.