Administrative Assistants (Administration & Office Support)
$75,000 – $80,000 per year pro rata (+SGC super)
The Member Services Officer is a new key support role for the AHISA team located onsite at the national office in Campbell ACT. The role is responsible for managing membership processes within the association and providing exceptional first-point customer service for members. The role is also responsible for a range of administrative tasks that support the national office team.
The position is a part time role (.6 FTE) spread over 4-5 days.
The role may have the possibility of more hours during peak conference or project delivery times.
Specific DutiesThis position reports to the Chief Operating Officer. The duties and responsibilities include:
Membership managementManage membership enquiries, providing guidance and advice to those interested in joining the associationManage the application process for new members including any necessary follow upManage subscriptions and renewals for all member categoriesAction membership activations and deactivations as requiredUndertake project work in respect of membership initiatives as requested by COO or CEOGeneral administrationOversee general enquiries (phone or email) and direct to relevant team members as necessaryManage correspondence and communications receivedProactively maintain email distribution lists (currently Google Groups and Constant Contact)Undertake specific administrative projects as directedFile and archive administrative recordsLiaise with contractors and suppliers as requestedLiaise with stakeholders as requestedAssist with e-newsletter and board e-bulletin production as requestedReceive visitorsWebsite and DatabaseUpdate Database and website as requiredWork with COO and Communications Coordinator to maintain integrity of databaseConferences and EventsAssist with conference preparation and delivery of conference logisticsAttend conferences as required (some travel and weekend work may be required)Under COO's direction, manage the building of online registration portals for branch events and provide regular reporting as requestedSupport Chief Executive Officer and Chief Operating OfficerArrange travel and accommodation reservations for AHISA related travelProof read and format documentsOther duties as requestedSkills and AttributesConfident and competent user of Microsoft Office suite including Outlook, Excel and Word, along with web platforms (such as Humanitix and iMIS)Flair for organisation and attention to detailExcellent written and oral communication skillsAbility to show initiative and a 'can-do' attitudeA collaborative and consultative team memberAbility to work independently in a small office environmentProfessional personal presentationRequirementsExperience in a member-based association and/or aligned experience to the roleTertiary qualifications in relevant fields highly regardedWillingness to undergo a criminal record checkApplicationsThis role will be based in the AHISA national office in Campbell ACT and will commence in January 2025.
Applications addressing your suitability against the duties, desired skills & attributes, and position requirements, along with a supporting CV are to be forwarded to Kira Grantham via email: ******
Applications close: 5pm (ADST), Wednesday 27 November 2024
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?Do you have experience in administration?Do you have a current Police Check (National Police Certificate) for employment? #J-18808-Ljbffr