About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services. About the role The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians. Reporting to the ??Team Leader, Regulatory Transaction Services? (RTS) Regulatory Officers are responsible for the timely and accurate execution of tasks in line with legislation and operational policies associated with CAV's licensing and registration schemes. These roles also provide information to clients both verbally and in writing and accurately and promptly maintain CAV's record management databases and resources. There are 2 ongoing positions available. The work location for these positions is Melbourne CBD with hybrid work arrangements. Key Accountabilities include: Carry out tasks associated with the RTS' regulatory activities ensuring accurate, timely and professional services are provided to regulatory clients, so as to meet or exceed RTS goals and targets. Apply legislative requirements and operational policies to processing and decision-making responsibilities ensuring procedures, policies and performance standards are adhered to. Update, maintain and utilise electronic records and databases in accordance with RTS operational policy and departmental records management policies, procedures and business rules. About you To be considered for the role, you must be able to demonstrate: Demonstrated ability to build strong and mutually beneficial relationships across government entities. Provide exceptional customer service with demonstrated ability to work effectively with a diverse range of internal and external stakeholders. Highly developed initiative demonstrated accountability and adaptability in a dynamic setting. For specific responsibilities please review the attached position description. This position is only open to applicants with relevant rights to work in Australia. How to apply Apply before the advertised closing date 11:59pm on Wednesday, 03 July 2024. All applications should include: a resume; and a cover letter which addresses the key selection criteria (within three pages) All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the JSE. Other relevant information The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated. Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check. DGS
