Management (Community Services & Development)Full timeOur OrganisationMates4Mates is one of Australia's most respected charities for veterans and is recognised nationally for providing the most progressive, integrated support programs in the country, helping to rebuild and save lives. Mates4Mates provides support and rehabilitation to current and ex-serving Australian Defence Force members and families who have been impacted as a result of their service.Importantly, Mates4Mates aims to raise awareness around the challenges many ADF members face after transitioning back into civilian life. Our Veteran & Family Wellbeing Centres (VFWCs) and outreach programs offer a holistic approach to veteran health services, through our four (4) service streams of Mental Health Services, Physical Rehabilitation and Wellbeing Services, Social Connection and Skills for Recovery Programs.Position PurposeThe purpose of the Regional Manager role is to:Deliver the future of Mates4Mates by planning two years ahead, leveraging opportunities and managing risks to deliver organisational strategy.Set the cultural tone; build, lead and manage high performing, motivated, enabled, cross functional, regionally dispersed non-clinical teams.Build and maintain strong relationships with key stakeholders including MPs, Ex Service Organisations, ADF and health and human service providers.As part of the Senior Management Team, effectively leading and managing operations to deliver the Mates4Mates strategic plan, managing budgets, optimising revenue sources, and delivering efficient and effective nonclinical services.This role will have accountability for delivering on operational plan responsibilities and individual KPIs.Collaborate closely with senior manager peers to lead the design of services and seek innovation and improvement, based on analysis of services data/evaluation, evidence and clients' overall needs.Champion and lead change within the organisation including the development and implementation of models of service, programs and activities.Key AccountabilitiesProvide input, as both a subject matter expert and senior manager, for the development and ongoing review of Mates4Mates organisational strategy and operational delivery.Drive all cultural change initiatives by having clarity on the strategic vision of Mates4Mates and clearly articulate this to direct reports and the wider organisation through word and action.Take active accountability for continued improvement and innovation within the organisation and with RSLQ Business Partners to deliver efficient and effective operating systems and processes.Identify, establish, and maintain key working relationships with all stakeholders to ensure the effective delivery of services within scope of role responsibility.Manage the professional performance of the team by ensuring team members are motivated, meet key accountabilities, and deliver work of a high standard in line with the Mates4Mates vision, purpose, and values.Provide leadership into the implementation of a service efficiency and quality improvement change management project to ensure that Mates4Mates nonclinical services are evidence-based, efficiently provided and deliver high quality measurable outcomes for clients as part of the overall service model.Work with the Executive team at Mates4Mates to drive sustainable organisational growth through identifying both opportunities to expand service offerings in current geographical service locations and expansion of existing services to new regions.Essential for successTertiary qualification in an appropriate discipline, e.g., social science, clinical, business/management, operational leadership.A minimum of 5 years operational management of community services delivery in the NFP / NGO or Human Service sector.Experienced in financial, operational and human resource management.Evidence of building large geographically dispersed, high performing teams.Proven ability to deliver strategic outcomes and business deliverables.Demonstrated strong external stakeholder engagement experience with the ability to grow and maintain strategic relationship networks.Sound understanding of holistic and person centric care.Understanding of and a commitment to WHS and equal opportunity principles and practices.Demonstrated experience in people leadership, effective communication and influencing for high performance.Well-developed written, verbal and listening skills with the confidence and capability to use a range of systems and technology.Strong and demonstrated awareness of diversity.High levels of emotional intelligence including self-awareness.Willingness to travel inter and intra state from time to time.AdvantageousPrevious experience working with and/or within the ADF.What we offerA supportive and passionate culture with regular temperature checks across the organisation.Competitive remuneration package and access to salary packaging.Supportive management and team.Leave entitlements including additional paid parental leave and gifted leave at the end of each year so you can enjoy the holiday season.Participation in our Staff Wellbeing Program (i.e., virtual meditation and mindfulness sessions, building resilience workshops, and more).A suite of Workplace Health & Safety training workshops for all staff.Access to Employee Assistance Program (EAP).Professional development opportunities.Access to a 'Benefits Hub' which includes health and wellbeing benefits and discounts, financial advice, recipes, and more.Opportunity to provide regular feedback through OfficeVibe platform.At Mates4Mates we value the unique backgrounds, experiences and contributions that each person brings to the workplace and embrace and celebrate inclusion and diversity. We openly encourage applications from people with diverse experiences, perspectives, and backgrounds including but not limited to: Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with a disability and people that identify as LGBTIQA+. We're an equal opportunity employer and recognise that a diverse workforce is crucial to our success as a business.This is an exceptional opportunity to make a difference in the veteran community. If this opportunity excites you, apply now!
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