Ref 4621/24 Client Services Assistant, Office of Pro-Vice Chancellor Student SuccessWestern Sydney University Internal Applicants Only. To be eligible to apply for this position you must be employed by Western Sydney University on an ongoing, fixed term or casual basis at the time of this advertisement. About us
At Western Sydney University, we are dedicated to empowering students on their journey from pre-admission to graduation and beyond. The Portfolio of Student Success plays a key role in ensuring every student thrives academically, personally, and professionally. We celebrate the diverse backgrounds and unique talents of our students, providing the support and resources they need to achieve their goals. From fostering academic success to promoting well-being and career readiness, our holistic approach is designed to help students feel valued, included, and empowered at every stage of their university experience.
The Opportunity
As a Client Services Assistant (CSA), you will be the first point of contact for students seeking essential support from our Student Wellbeing services, including Counselling, Disability, and Welfare. In this role, you'll provide crucial administrative and customer service functions, offering students a welcoming, empathetic environment as they navigate their personal and academic challenges. From responding to inquiries, organising appointments, and processing financial support to assisting with wellbeing programs and events, you will play a vital part in enhancing the student experience at WSU.
Your responsibilities will include providing customer service across various platforms including face-to-face, phone, chat, and email while ensuring that each interaction is handled with professionalism and care. You'll assist with the administrative management of services, from maintaining confidential student records to supporting financial processing and reporting. Additionally, you'll be an integral part of the team, contributing to the success of wellbeing programs and initiatives that enrich the lives of our students.
What We're Looking For
To succeed in this role, you'll need a Certificate IV in Business Administration or a similar qualification, along with previous experience in a customer service or administrative role within a large organisation. You should have excellent communication skills, both written and verbal, with the ability to respond to clients from diverse backgrounds. You'll also bring a high level of computer literacy, including proficiency with MS Office and online platforms, and demonstrate sensitivity, integrity, and the ability to manage confidential information.
If you are highly organised, able to manage a high-volume workload, and have a proactive, team-focused approach, we'd love to hear from you. Join us and help create a supportive, inclusive, and empowering environment for students at Western Sydney University.
Why join us Competitive Remuneration and Work-Life Balance: Access to flex leave, remote work opportunities, and generous leave entitlements.
Supportive and Collaborative Work Environment: A positive, inclusive, and supportive team culture, where teamwork is encouraged and employees feel valued.
Health and Wellbeing Programs: Access to comprehensive health insurance, wellness programs (e.g., gym memberships, mental health support), and employee assistance programs.
Remuneration Package: HEW Level 4 $89,947 to $95,760 p.a. (comprising Salary of $76,006 to $80,918 p.a., plus Superannuation and Leave Loading)
Position Enquiries: Please direct specific enquiries regarding the role to Kathleen Greenwood, Team Leader, Client Services via email ******
Recruitment Enquiries: Specific enquiries or issues with your application may be directed to the Recruitment Team at ******
Closing Date: 8:30pm, Sunday 24 November 2024
Working Rights in Australia - Eligibility
Please note: Visa sponsorship is not available for this position. For an ongoing/continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident and provide evidence at time of application.
Please note, only those applications submitted via the WSU online recruitment system will be accepted. Start your application by clicking the "begin" button.Western Sydney University is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ, and people of Aboriginal and Torres Strait Islander descent are encouraged.
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