RECEPTIONIST
We currently have an exciting opportunity to become part of a great team across two accommodation properties that are both locally owned.
Each property boasts a variety of room types for travelling tourists, families and corporate clientele.
Aquarius Apartments & Cabins have a combination of 68 apartments & cabins, along with an indoor heated pool, gym and a playground.
Commodore Motel Mildura has 60 rooms along with an outdoor pool and a restaurant which services breakfast for our travelling guests.
We are looking for someone who is passionate about providing excellent customer service to welcome our guests to their home away from home.
The successful candidate will be available to work between 25 to 30 hours per week on a rotating roster, 7 days a week including public holidays & weekends (between 6.30am and 7pm, weekend times differ and are subject to change).
The role will start as a casual position and will grow to a part time position.
About the role
DUTIES
Provide personalised and friendly customer service to all guests in person, over the phone and via email.
Manage reservations
Provide quotes and information about accommodation and available facilities
Process payments using computer software and point of sale including EFTPOS
Answering phone calls and manage inquiries, take messages and direct phone calls
Use computer software including Microsoft Office Suite and roomMaster
Accurate processing of cash and balancing in line with company policies
Undertake general administrative duties
Respond to in house guest queries to ensure their stay is enjoyable
Work unsupervised and undertake opening and closing procedures as required
Respond to general maintenance issues and regularly liaise with cleaning and maintenance team members
Assist in the restaurant as required, including table setting, table service, general cleaning and drinks service
Assist the team in any duties as they arise that contribute to providing excellence in service to our guests
Undertake other duties or training as required
KEY SELECTION CRITERIA (Skills and experience)
ESSENTIAL
Passion for providing excellence in customer service
Excellent Communication Skills
Ability to work unsupervised
Intermediate computer skills
Experience using Microsoft Office Suite
Attention to detail and great organisational skills
Problem solving skills
High level of professional presentation
Ability to work in a fast-paced environment
Ability to work on your feet during your shift
Physically fit
DESIRABLE
Previous experience in a hotel/accommodation front office position is advantageous
Previous experience with a hotel property management system
If this sounds like the job role for you, please apply by emailing ******.
Add your cover letter and resume and minimum of two references.
Applicants may be required to undergo a National Police Check.
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