Melbourne CBD Competitive Salary, Based on Experience We are looking for a motivated, enthusiastic, and high-level professional Receptionist to join our dynamic team About Us: The Law Institute of Victoria (LIV) is the state's peak body for lawyers. Representing more than 20,200 members, the LIV's purpose is to foster the rule of law and to promote improvements and developments in the law as it affects the public of Victoria. The LIV is a non-profit organisation dedicated to its members and the development, maintenance and the sustenance of the law for the benefit of the community.
About the Role: Working with the Facilities team, the Receptionist will serve as the first point of contact for the Law Institute of Victoria (LIV) and will provide a welcoming and professional environment for visitors, members, guests, or clients. As the first point of contact for the LIV, the Receptionist plays a pivotal role in setting a positive and welcoming tone in all visitor interactions, managing front desk operations, handling in-person and phone queries, and performing administrative tasks as required.
If you're passionate about providing outstanding service and thrive in an energetic work environment, this could be the perfect role for you.
Key Responsibilities: Welcoming Presence: Greet visitors and clients with warmth, enthusiasm, and professionalism, ensuring an excellent first impression of our brand. Efficient Call Handling: Answer, screen, and direct calls with precision, ensuring smooth communication across all departments. Reception Area Management: Keep the front desk and reception area organized, welcoming, and representative of our company's high standards. Provide reception services as first point of contact for the LIV office, attending to members and other callers (remotely and in person) in a friendly and professional manner. Answer and direct phone calls promptly and accurately, ensuring that messages are taken and forwarded appropriately. Triage callers and visitors, directing them to appropriate legal and other services. Manage the Inquiries email inbox, directing emails to relevant staff and performing initial triaging of inquiries. Prepare outgoing and incoming postal correspondence. Undertake other general administrative and clerical support as required. What We're Looking For: Experience: 3-5 years of experience in a high-level receptionist or front desk role within a fast-paced environment. Energy & Enthusiasm: A positive attitude and genuine enthusiasm for customer service. Communication Skills: Excellent verbal and written communication skills, with the ability to handle multiple tasks at once. Professionalism: A polished appearance and demeanor, able to represent the company at the highest level. Adaptability: Ability to excel in a dynamic, fast-moving environment and handle pressure with grace. Confidentiality: Ability to handle sensitive and confidential information with discretion. Teamwork: Flexible, performance-oriented and proactive attitude with the ability to work unsupervised and as part of a team. Attention to Detail: High level of accuracy and attention to detail. Qualifications: Certificate III or IV in Hospitality or certification or training in office administration is highly desirable. How to Apply: The LIV encourages applications from Aboriginal and Torres Strait Islander origin, LGBTIQ+ communities and from diverse cultures, language groups, and people with disabilities.
If you are interested in joining a highly respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and a focus on service excellence, please apply. We're eager to meet the next addition to our growing company!
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