Job DescriptionTitle: Receptionist, ILSC & Greystone College Sydney (Part-time)Start date: ImmediateReport to: Student Advisor Manager, Sydney This outline is not intended to be an exhaustive list of the duties you may be required to perform.
Rather, it is an indication of the kinds of duties that fall within the scope of the position.
In addition to your duties and responsibilities outlined in the position description, you may also be required to carry out other duties reasonably required by us that you are skilled in and capable of performing.
Wemay alter your position, position description, responsibilities, reporting lines or location in accordance with the needs of the business without providing additional remuneration.
Section I DUTIES & RESPONSIBILITIES Administration duties: Liaising with the Local and National Academic Teams for consultation on specific casesGenerating and distributing weekly student intake reports with starters/returnersEnsuring all relevant student information is accurately stored in the system ( intake tests (PROLAs)/assessment levels, enrolment documentation, special notes)Actioning student requests sent through e-Services or redirecting to appropriate teams Issuing Academic Enrolment Letters as requestedUnderstanding key regulatory compliance requirements, including: ESOS Act, National Code , ELICOS Standards , NEASAssisting the Local and National Academic Teams with other assigned tasksOther related duties or projects as determined by the National Director Reception duties: Greeting students, agents and visitors in a warm, friendly and professional mannerAnswering the phone, transferring calls and taking messagesHelping students, agents and visitors with questions and leading them to the correct staff and departmentPreparing new student orientation and intake documents Supporting local teams with the weekly orientation process for new students (including pre-arrival checks and communication, Day Orientation, and late-comer follow-up) Managing textbook inventoryUpdating the school's academic management system (Odyssey), learner management system (MOODLE) as well as other databases (PRISMS) Helping students with login issues to the myILSC AppPreparing graduation certificates and letters of completionPurchasing OSHC (student health insurance) and ensuring students receive their insurance cardsOrdering and managing stationery and school suppliesDoing coffee and snack runs for guestsCoordinating with cleaners the quality of cleanliness of the campusAttending general staff meetings and training sessions as needed Other duties: Supporting on-campus marketing initiatives by conducting school tours of prospective students, helping with campus promotional events and providing school information to agents and visitors Section II JOB SPECIFICATION: .
Level of Education Required: Certificate and/or Diploma in business administration, marketing, customer service and other relevant business fields .
Specialized Skills: Effective and clear written and oral communication in EnglishExcellent working knowledge of computer systemsProven skills in customer-service .
Skills Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents and sales teamsAble to find information and work collaboratively with other departmentsAble to be flexibleAble to negotiate and problem solveAble to communicate effectively, both orally and in writingAble to manage time and systemsAble to plan, organize, set prioritiesPatient, empathetic and approachableReliable, honest and trustworthy Able to maintain composure and professional behavior at all times, especially while under pressureAble to engage effectively and respectfully with peers and superiors .
Work Experience Required Minimum to years' experience in customer serviceFull work rights for Australia required .
Other Valid Working With Children Check (WWCC) Section III:Hours of work: hours per week, Monday to Friday, between the hours of am and pm.
The role requires full-time on-campus work (no remote working possibility).
