Receptionist - Hepburn Bathhouse & Spa

The Role Our Receptionists are the heart of our business providing important services such as greeting our regular users and potential new members in accordance with our established operational routines and procedures.
The primary responsibility is to deliver first class service to our all guests. You will also be responsible to assist the selling our services and merchandise products.
Key areas of responsibility include:
Provide excellent customer service to all customers, both in person and over the telephone  Apply sound cash handling principals and use of Point of Sale (POS) systems Provide customers inquiring about memberships with information and have the knowledge to sell services offered by the venue  Promote the centres services and programs to customers and accept customer bookings and activity bookings Develop and maintain good working relations with customers Promote and exercise good public relations at all times Ability to up-sell merchandise and services Participate in in-house training  Maintain currency of qualifications Comply to all OH&S standards Opening/closing of the centre in accordance with security and safety procedures Availability to work weekends and evening are essential Skills & Attributes:
NETBookings software experience an advantage Positive, friendly, helpful and energetic work style Computer literacy, familiarity with software packages and point of sale systems Experience in telephone techniques and etiquette Essential:
Current First Aid Certificate (Workplace Level 2). Current CPR Certificate. Police Check Working with Children Check Desirable:
Previous experience in retail and customer service Previous experience and knowledge of spa resorts Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!