THE ROLEThe Wimmera South West Area, Client Support & Housing Services Team, is looking for a passionate individual who is committed to delivering exceptional service and leadership to a small reception services team located in Warrnambool and Portland. In this role you will be a key co-ordination point for clients, members of the public and our internal teams, ensuring that our reception services meet the highest standards of privacy, human rights and client satisfaction. You will have the opportunity to develop your skills in a dynamic and supportive work environment, advancing your career opportunities in a client centred public service organisation.ACCOUNTABILITIES INCLUDEEffectively manage and improve office processes and maintain corporate information systems for records management, financial information, fleet management, client payments and ministerial correspondence as required.Answer queries, provide timely advice and take follow up action as required, including correctly redirecting incoming mail and queries.Arrange meetings and conferences, including coordinating papers, organising venues, catering, agendas, taking minutes and follow-up actions and making travel and accommodation arrangements.COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.HOW TO APPLYAll VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal. Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs.Please apply to submit your interest in this position.#J-18808-Ljbffr