Your OpportunityAs a Rates Recovery Officer, you will play a critical role in managing the recovery of outstanding rates and charges to ensure financial stability and compliance for the council.
This position offers a collaborative and dynamic environment where your expertise in rates recovery and customer service will contribute directly to the efficiency and success of the organisation.Key ResponsibilitiesManage the recovery of overdue rates and charges in accordance with relevant legislation and council policies.Provide advice and solutions to customers on payment arrangements, hardship programs, and legal recovery processes.Monitor and action overdue accounts, issuing notices, statements, and reminders.Maintain accurate rate records, ensuring all payment activities are updated in council systems.Liaise with property owners, internal departments, legal representatives, and external agencies to achieve positive recovery outcomes.Prepare regular reports on recovery activities, outstanding accounts, and key performance indicators.Assist in the management of customer inquiries and provide exceptional customer service to address ratepayer concerns.Ensure compliance with all local government and legislative requirements regarding revenue recovery processes.The Ideal Candidate (Key Capabilities)Demonstrated experience and understanding of local government rates recovery processes, property levies, and revenue administration is desired.Strong knowledge of relevant legislation, policies, and legal procedures associated with debt recovery and property rates.Excellent interpersonal, negotiation, and communication skills to handle sensitive matters with tact, diplomacy, and professionalism.Proven ability to manage time effectively, prioritise workloads, and meet deadlines within a dynamic environment.High-level accuracy and attention to detail when managing financial records and ratepayer accounts.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn and operate large customer management systems.Strong problem-solving skills with the ability to achieve resolutions that balance council objectives and customer needs.Demonstrated ability to maintain ethical, confidential, and professional standards when engaging with stakeholders.Why Apply?If you are a dedicated professional with a passion for revenue recovery and financial accountability, this is an opportunity to contribute meaningfully to the local government sector while working in a supportive and results-driven team environment.How to ApplyClick "APPLY NOW" or forward your updated CV and cover letter to.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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