Raging Waters Sydney - Admissions Team Leader Raging Waters Sydney, 427 Reservoir Road, Prospect NSW 2148, Australia
About the role: The Admissions Team Leader is a guest-facing role that ensures all guests entering Raging Waters Sydney do so with ease and exceptional guest service through the participation and leadership of the Admissions Team Members.
This position assists in the arrival experience of guests and leads the team to deliver accurate information about park attractions and facilities. The position is responsible for providing leadership to the team, ensuring efficient processing of season passes, ticket sales, and the upselling of park products and services.
Roles & Responsibilities: Being an ambassador for Raging Waters Sydney and enforcing all Policies and Standard Operating Procedures. Monitor and motivate team members to achieve a high standard of guest service. Welcome guests in a friendly and professional manner. Engage with all guests and listen attentively to their requests. Ensure all guests flow through the front entry efficiently. Work effectively within a team environment to provide excellent guest service. Ensure correct fees are collected from all guests while maintaining high-quality guest service. Ensure transactions are processed correctly, and passes are issued accordingly. Complete all relevant paperwork to maintain correct record-keeping processes. Report any issues affecting admission operations immediately. Conduct training and assess the competency of Team Members. Ensure ticket booth and turnstile areas are re-stocked at the end of each shift. Assist with supervisory responsibilities in the absence of the coordinator. Maintain area cleanliness including sweeping and rubbish pick-up. Carry out all duties assigned by the Admissions Coordinator or Management Team. Workplace Health & Safety (WHS): Follow and comply with Work Health Safety policies and procedures. Act as a role model by demonstrating safe work behaviours. Report WHS incidents, injuries and safety activities to your direct Manager. Attend Work Group Meetings to discuss and promote safety. Requirements: Customer service skills. Effective communication skills and competency in conflict resolution. Ability to handle multiple priorities simultaneously. Strong time management and organisational skills. Professional and friendly disposition with an ability to work under pressure. Ability to maintain a positive attitude through smiles and "wow" moments for guests. Experience: Experience in leading a team. Experience in point-of-sale systems. Microsoft Office proficiency. Experience in answering and managing incoming calls. Additional Information: Ability to work flexible hours including weekends, evenings, and public holidays. Must be available to work a minimum of twice per week during peak season. Be able to work in all weather conditions. Adhere to the Company Code of Conduct policy. Physical Requirements: Walking, carrying, lifting, reaching, bending, pushing, pulling, squatting, sitting, standing, twisting, repetitious movement. Team member benefits: Do not miss the chance to spark your career now!
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